FAQ

How much does a courier service cost?

Courier services with IDG Courier are quick and easy. The price you pay is subject to the mileage or a minimum rate.

Which destinations am i able to ship to?

You are able to ship to the UK & Ireland, European and International destinations. You can email us to see if the country you want to send your shipment to is available.

How big is your vehicle fleet?

IDG Courier has a comprehensive fleet of courier vehicles to meet all current demands plus yours.

How do i track my courier service?

You can track all shipments using our tracking tool. All you need is your full-length tracking number or load id number.

How good are your drivers?

All our drivers receive comprehensive training in both shipments and customer service to guarantee a professional level of service.

Can i submit a claim for a lost or damaged shipment?

At IDG Courier, we take lost and damaged shipments very seriously. This is why we always aim to exceed industry standards and also provide proof of delivery. That said, you start a claim for lost or damaged shipments through our enquiries team. We always encourage our shippers to report any shipment problems.

Do you accept oversized or non-standard shipments?

IDG Courier has a fleet of delivery vehicles to satisfy all your delivery needs. Hence, we can accommodate shipments with extended dimensions, non-standard items, oversized packages, or shipments that require delicate handling. Please contact our enquiries team for immediate help.

Do you offer sameday or overnight courier services?

We ensure that all shipments get to our customers in the quickest time possible. We offer sameday delivery or next working day delivery for all Mainland UK shipments.

Can i have my shipment collected from my home or office?

Yes, our drivers can safely pick up your shipment from the provided location, be it your home or office.

Do you offer short notice collection and delivery?

Yes. We have a fleet of delivery vehicles available at short notice to provide you with a prompt and efficient courier service.

How do i contact you?

You can contact us by phone at 0800 689 0471 or use our online message us contact form. After you submit the completed form, we will contact you as soon as possible.